Some Firewalls (used in Networks) make it impossible to receive streaming media. Ask your Network administrator for help.
1) If you have problems watching stations such as no video and audio only or other problems, please be sure you have installed: Microsoft Media Player and RealPlayer
2) Some Firewalls (used in Networks) make it impossible to receive streaming media. Ask your Network administrator for more info.
3) Sometimes connections are very slow and it can take a while before a channel works. In some cases the channel won't load at all. Carefully read the error message and most important: be patient.
4) Don't forget that the live Internet television depends on the origin and not on the software that displays the TV images. Some stations can be off line temporarily or with too many connections, not all stations have a 24 Hours schedule. If you are receiving error messages on certain station please try later.
5) Sometimes channels will become unavailable because the company producing it will take it off the air for either the short term or long term. When you are unable to view a channel and have tried everything above please help out all of us by reporting the channel as bad through e-mail.
6) JIT Debugging needs to be enabled.
This is usually enabled by default but sometimes gets disabled by some programs to determine if you need to enable JIT Debugging follow these steps:
1. Open Internet Explorer.
2. Select from the menu Tools->Internet Options then select advanced tab.
3. Scroll to approximately half way down page.
4. Find Use JRE (some numbers) (requires restart) and check the checkbox on left.
4. Restart Computer.
Q: Why I need Microsoft Media Player and RealPlayer?
A: Because Internet TV uses the system of decoding of both programs to present the radio and television signals.
Q: Where I can obtain those files?
A: By clicking in the links you will find the official places to download both programs
Click here to download RealPlayer for free!
Click here to download Windows Media Player for free!
Q: Some channels present many flaws... Is an error of the program?
A: No, the quality and continuity of the image depends of where it's originates the signal and not of the Internet TV program.
Q: Some stations are not as clear as others, is something wrong?
A: Just like a TV set, live Internet television depends on the origin and not on the software that displays the TV images. The video quality is dependent on the broadcaster's own bandwidth; the higher the bandwidth, the better the video quality you will receive.
Q: Buffering - The stations I listen to, are always stopping and starting.
A: The buffering cannot be avoided to an extent. The buffering can be attributed to your Modem connection, your ISP, the Internet traffic in general, and the station broadcasting. The most likely culprits are Internet traffic and the station's server being overloaded. Doing other Internet intensive work may increase buffering as well.
Q: Error message "Interface not supported".
A: Please download the latest version of Microsoft Media Player
Q: Error message "Unspecified error" or "Could not obtain OLE control window handle".
A: Please download the latest version of Real Player.